Effective Date: August 5, 2025

Welcome to KENWAYS’ DETERGENT & COSMETICS PVT.LTD. These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://www.kenkart.com, including any services, products, and features offered by Kenkart.

By using or accessing our platform, you agree to comply with and be bound by these Terms. If you do not agree to any part of these Terms, please discontinue use of the website immediately.

1. Contact Information

For inquiries or support, please contact us:

    • Email: kenwaysweb@gmail.com

    • Phone: +91 73063 39342

    • Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST

    • Address: [Ap 16/448C, Pookottuchola, Chemmarakkattur, Ernad, Malappuram- 673639, Kerala]

2. Limitation of Liability and Disclaimer of Warranties

KENWAYS’ DETERGENT & COSMETICS PVT.LTD strives to provide accurate, up-to-date content and services. However, the website and all products or services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law:

    • KENWAYS’ DETERGENT & COSMETICS PVT.LTD shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from:
        • Your use or inability to use the services.

        • Unauthorized access to or alteration of your data.

        • Any conduct or content of any third party on the service.

3. Rules of Conduct

When using KENWAYS’ DETERGENT & COSMETICS PVT.LTD, you agree to the following rules:

    • You will provide accurate and truthful information during registration or purchases.

    • You will not use the website for any illegal or unauthorized purpose.

    • You will not attempt to breach or violate the website’s security features or interfere with its operations.

    • You agree to respect all intellectual property rights, trademarks, and copyrights belonging to Kenkart or third parties.

4. User Restrictions

You must not:

    • Use the website if you are under 18 without parental or guardian supervision.

    • Resell or redistribute any content, data, or services from KENWAYS’ DETERGENT & COSMETICS PVT.LTD without prior written consent.

    • Use bots, spiders, or other automated systems to access the website in a manner that harms performance.

    • Upload or transmit viruses, malware, or any other harmful code.

5. Refund and Cancellation Policy

We value customer satisfaction and transparency. Please review our refund and cancellation terms below:

5.1 Cancellations

    • Orders can only be cancelled within 24 hours of purchase or before dispatch, whichever is earlier.

    • To cancel an order, please email us at kenwaysweb@gmail.com with your order ID and reason for cancellation.

    • Once the product is shipped, cancellations are not possible. You may request a return instead, if eligible.

5.2 Refunds

    • Refunds are processed only:
        • For cancelled orders as per our cancellation policy.

        • If the product received is damaged, defective, or incorrect.

        • In the case of failed transactions or duplicate payments.

    • Refunds will be initiated to your original payment method within 7–10 business days after verification.

5.3 Non-Refundable Items

    • Customized or personalized products are non-refundable.

    • Any digital services or downloadable content once delivered are non-refundable.

    • Shipping and handling charges are non-refundable unless there is a clear error on our part.

5.4 Return Conditions

    • Products must be unused, in original packaging, and accompanied by proof of purchase.

    • Return requests must be submitted within 7 days of product delivery.

6. Changes to Terms and Conditions

KENWAYS’ DETERGENT & COSMETICS PVT.LTD reserves the right to revise these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the platform constitutes your agreement to the revised Terms.

We encourage you to check this page periodically to stay informed.

7. Governing Law

These Terms and any disputes related to them shall be governed and interpreted in accordance with the laws of the Republic of India. Any legal action shall be initiated in the courts located in [4/1C Mundamparamb, Kizhissery, Malappuram District, Kerala], India.

8. Entire Agreement

These Terms, along with our Privacy Policy and any other legal notices published by KENWAYS’ DETERGENT & COSMETICS PVT.LTD , constitute the entire agreement between you and KENWAYS’ DETERGENT & COSMETICS PVT.LTDconcerning your use of the site and services.